|
Press Release: 3 November 2003
Singapore – November 3, 2003. The Ministry of Manpower has won IE
Asia’s Intelligent20 Award for Perceptivei’s ‘Creating a
Government with Soul’ project. This is the third consecutive year
a Perceptivei solution has won the award for its customers and
partners.
The project, selected for funding by ‘The Enterprise Challenge’
will revolutionise public services and stimulate a paradigm shift
in the operations of the ministries’ call centres and e-Citizen
services. The inability to offer online citizen support and
services precludes many citizens from using e-services. The core
benefit of the project is that it enables the ministry to detect
when a citizen is having a problem on the website and
correspondingly offer selective and priority based customer
service to citizens. The solution can easily scale to other
government services (CPF board, STB) and dramatically reduce costs
for call centres while at the same time improving quality of
service.
|
Participating organisations are judged for the innovativeness of
the project and the synergy with the overall strategy of the
organisation. This year’s awards attracted applications from 55
countries around the region. A panel of judges from leading
consulting and research firms that included Atos Origin, Deloitte
Consulting, Frost & Sullivan, IDC, KPMG and the META Group
evaluated the applications. |
Media Enquiries
For more information on Perceptivei, please feel free to
contact us.
You can also reach us via email at
media@perceptivei.com and we
will get back to you within one working day. |
|
About Perceptivei Pte. Ltd.
Formed specifically to address
the problems and challenges of online customer service and
acquisition, Perceptivei is the preeminent provider of next
generation, Emotionally Intelligent Interfaces and Anticipatory
service technologies. Most notably, Perceptivei technology was
voted by the California-based RealWare Awards as one of the Top 4
Customer Interaction and Business Intelligence Applications of
2002. Perceptivei is also the recipient of several other awards
and accolades including those from Singapore’s National Science
and Technology Board, Economic Development Board, Sybase and
Hewlett Packard. Perceptivei’s customers include Fortune 500 and
blue chip customers like Great Eastern Life.
About Ministry of Manpower
The Ministry's work is built on the principle of "anticipating and
creating the future, while managing the present".
The Ministry begins with the belief that the potential of every
talent should be maximised. Guided by this vision of realising the
potential of Human Capital, the Ministry adopts a Total Systems
approach towards developing a globally-competitive workforce and
fostering Singapore as a great place to work. In partnership with
workers and employers, the Ministry will contribute to achieving
sustainable economic growth for the well-being of Singaporeans.
About Intelligent Enterprise Asia (IE Asia)
Intelligent Enterprise Asia is neither a traditional
business nor an IT-trade publication. IE Asia is written for
senior business executives leading and sustaining technological
change within their organisations. Our editorial objective is to
help senior business executives understand how technology, when
harnessed correctly, can enhance corporate revenue growth.
About The Enterprise Challenge (TEC)
The Enterprise Challenge is a new $10m Fund set up to provide
funds and sponsorship for innovative proposals that have the
potential to create new value or significant improvements to the
delivery of public service.
The purpose of TEC is to encourage creativity, innovation and
enterprise among our people, to spark, develop and fund
initiatives that can create new value for the Public Service and
fundamentally improve the delivery of public service.
|
