PerceptiveI provides a range of CRM and Business Consulting Services to help clients build sustainable competitive advantages, whether it be through technology or business innovation.

 CRM Consulting

PerceptiveI helps clients leverage opportunities and face challenges. Very often, these are in the realm of customer engagement, customer acquisition and customer service. Tap into fleeting customer contact to build loyalty and trust to reduce turnover and increase customer value.

 Customer Prioritization and Segmentation

Do you have a one-size-fits-all customer service mechanism? Develop a tiered approach to serving customers by leveraging customer value metrics. Evaluate customer behaviour to generate the ability to optimize price to capture consumer surplus. Identify new, low-cost service mechanisms to serve your most costly customers and engage your most valuable customers in deeper and more meaningful ways.